ConnectABILITY

Inclusive Service Delivery

Diversity is our reality but inclusion is a conscious choice that we must make to ensure that every person feels welcome and accepted. When people feel included they participate, contribute and express themselves safely and freely. Diversity makes us better and stronger when we know how to tap into its potential.

Below is a collection of useful links and resources to deepen our understanding of Diversity, Equity and Inclusion in order to better serve diverse individuals and communities.

This is a growing list that we will continue to update and expand. Do you have resources to recommend? Please send them to us and we will add them to the toolkit!

EXPLORING THE ISSUES

  • Aboriginal Glossary of Terms: Link
  • Aboriginal Peoples in Canada: First Nations People, Métis and Inuit: Link
  • Facts about the gap between First Nations and the rest of Canada: Link
  • Toronto Aboriginal Research Project Report 2012 Link
  • First Peoples, Second Class Treatment: The role of racism in the health and well-being of Indigenous peoples in Canada Link
  • Urban Aboriginal Families and Children with Disabilities: Social Inclusion or Exclusion? A report by the National Association of Friendship Centres , 2006. link
  • What is Reconciliation? Video: Link

PROMOTING EQUITY AND INCLUSION

  • Download or order free copies of Ontario First Nations Map: Link
  • Engage and empowering Aboriginal youth: Link
  • Learn about Reconciliation: Link
  • Facilitate activities about Reconciliation with Educators Action Toolkit from KAIROS (2015) Link
  • Read the 94 Calls to Actions by the Truth and Reconciliation Commission of Canada (2015): Link
  • Support indigenous health strategy: Link

CONNECTING TO RESOURCES

  • 211 Toronto Directory
    www.211toronto.ca or Dial 211 to find Aboriginal services
  • First Nations Child and Family Caring Society of Canada (publishes a bi-annual journal dedicated to interdisciplinary research honouring the voices, perspectives and knowledges of First Peoples) Link
  • List of Aboriginal Community Resources: Link

EXPLORING THE ISSUES

  • Generations in Canada – Statistics Canada Report: Link
  • Seniors in Canada – Statistics of Canada Report: Link
  • What is Ageism? Link
  • Ageism Hurts: Link
  • OHRC Age Discrimination Brochure: Link

PROMOTING EQUITY & INCLUSION

  • Learn to work with different generations with A Nurse’s Guide to Intergenerational Diversity: Link
  • Promote human rights for older Ontarians: Link

CONNECTING TO RESOURCES

  • 211 Toronto Directory
    www.211toronto.ca or Dial 211 to find services specific to age groups (e.g. youth, seniors)
  • Canadian Women’s Foundation: Link
  • Office of the Provincial Advocate for Children and Youth: Link
  • Older Women’s Network: Link
  • Youth In Care: Link

EXPLORING THE ISSUES

  • What is Deaf Culture? Link
  • What is Audism? Link
  • Statistics on Deaf Canadians
    Link
  • Cultural identity and diversity in deaf education by Ila Parasnis (1997) Link

PROMOTING EQUITY AND INCLUSION

  • “Crack the Audism” documentary video: Link
  • The Signing Dictionary for Kids: Link
  • Use interactive games and activities with deaf students: Link

CONNECTING TO RESOURCES

  • 211 Toronto Directory: http://www.211toronto.ca or Dial 211 to find services specific to deaf people and needs
  • Talking ASL – resources for deaf and hard of hearing people, their friends, families, co-workers and allies: Link
  • American Sign Language version of Disability benefits in Ontario: Who can get them and how to apply is now available. Link
  • Bob Rumball Centre for the Deaf: Link
  • Canadian Association of the Deaf: Link
  • Deaf Culture Centre: Link

EXPLORING THE ISSUES

  • Understanding the Social Model of Disability: Link
  • The Rights of Persons with Disabilities to Equality and Non-Discrimination. Author: Canadian Human Rights Commission: Link
  • Language and Disability by By Sharon Wachsler: Link

PROMOTING EQUITY AND INCLUSION

  • Adopt plain language guidelines: Link
  • Browse collection of accessibility resources by the Ontario Nonprofit Network: Link
  • Evaluate your policies through the mental health inclusion lens with Enabling Minds Policy Review Tool: Link
  • Learn the “Dos” and “Don’ts” of interacting with people with disabilities from People First: Link
  • Replace jargon with simple words at Plainlanguage.gov: Link
  • Use the right language when writing about disability: Link

CONNECTING TO RESOURCES

  • 211 Toronto Directory: http://www.211toronto.ca or Dial 211 to find services specific to deaf people and needs
  • AODA Alliance: Link
  • Collection of Accessibility Resources by the Ontario Nonprofit Network Link
  • Disabled Parenting Project – online forum and resource library: Link
  • Toronto Disability Pride: Link

UNDERSTANDING THE ISSUES

  • Ethnocultural Diversity in Toronto – profile: Link
  • Ethno-Racial Groups in Toronto, 1971-2011: A Demographic and Socio-Economic Profile: Link
  • Addressing Racism in Toronto: Addressing Racism Experienced by Somali Canadians and Racialized LGBTQ Homeless Youth in Toronto Link
  • * * * * * * * Understanding the needs of Chinese parents with children with developmental disabilities and their challenges accessing services in the GTA – a study by Spirit of Life (2011)
    *The link via Connectability was “not found,” I will attach the file.
  • Uncovering the impact of racial discrimination on health: Link
  • Disability, Culture and Service Engagement Among Chinese, Somali and Tamil Communities in Toronto. The Roeher Institute (2004)

PROMOTING EQUITY & INCLUSION

  • Become aware of intersectionality with Kay Ulanday Barrett and #RaceAnd project: Link
  • Celebrate Asian Heritage Month: Link
  • Celebrate Black History Month: Link
  • Deepen your awareness of race issues with resources by The Kirwan Institute: Link
  • Develop cultural and diversity competence with training and online resources: Link
  • Invite a speaker from Passages Canada: Link
  • Learn about Asian history in Canada Link
  • Manage Unconscious Bias with training resource by Facebook: Link
  • Order diversity posters and artwork for your program Link
  • Order Multicultural Calendar for your office: Link

CONNECTING TO RESOURCES

  • 211 Toronto Directory: http://www.211toronto.ca or Dial 211 to find services specific to deaf people and needs
  • Across Boundaries: An Ethnoracial Mental Health Centre: Link
  • Ethno-Racial People with Disabilities Coalition of Ontario (ERDCO): Link

UNDERSTANDING THE ISSUES

  • Campaigns on issues affecting women and girls, including poverty, housing, violence against women and childcare: Link
  • Measuring Violence Against Women: Statistical Trends – Key Findings: Link
  • Policy issues and actions affecting women and girls in Canada compiled by YWCA Canada: Link
  • Violence Against Women with Disabilities: Violence Prevention Review Report (2011): Link

PROMOTING EQUITY & INCLUSION

  • Download free posters and images promoting gender equality by the Canadian Women’s Foundation: Link
  • Use gender-neutral language: Link
  • Handbook on Sensitive Practice for Health Professionals: Lessons from Women Survivors of Childhood Sexual Abuse | Health Canada, 2011. Link

CONNECTING TO RESOURCES

  • 211 Toronto Directory: http://www.211toronto.ca or Dial 211 to find services specific to deaf people and needs
  • Canadian Women’s Foundation: Link
  • DAWN – Disabled Women’s Network Ontario: Link
  • Older Women’s Network: Link
  • YWCA Toronto – services and advocacy: Link
  • YWCA Canada – advocacy: Link

EXPLORING THE ISSUES

  • Diversity in Toronto: A Community Profile: Link
  • Immigration and Cultural Diversity – Statistics Canada Report: Link
  • Ethno-Racial Groups in Toronto, 1971-2011: A Demographic and Socio-Economic Profile: Link
  • Barriers to Health Service Utilization by Immigrant Families Raising a Disabled Child: Unmet Needs and the Role of Discrimination (2011): Link
  • Questions and Answers about Non-Status Canadians: Link
  • Accessing community programs and services for non-status immigrants in Toronto: Organizational challenges and responses – Social Planning Toronto (2013): Link

PROMOTING EQUITY & INCLUSION

  • Engaging Syrian Refugees – taped workshop by Toronto South LIP and CCVT: Link
  • OCASI Positive Spaces toolkit and training for service providers Link
  • Promoting Newcomer Integration and Social Inclusion Project: Link
  • Removing the “Canadian Experience” Barrier: Link
  • Supporting Newcomers with Disabilities Source: AMSAA: Link
  • * * * * * * Connecting people with precarious immigration status to health services [SEE DOC ATTACHED]

CONNECTING TO RESOURCES

  • 211 Toronto Directory: http://www.211toronto.ca or Dial 211 to find services specific to deaf people and needs
  • Access Alliance Multicultural Health and Community Services: Link
  • Across Boundaries – ethnocultural/ethno-racial mental health services, serving people with precarious status Link
  • CERIS (Centre of Excellence for Research on Immigration and Settlement) Link
  • CultureLink Settlement Services: Link
  • Refugee Health Ontario: Link
  • OCASI (Ontario Council of Agencies Serving Immigrants): Link
  • Information, resources, statistics, news and links about refugee programs, policy and trends in Canada: Link
  • SettlementAtWork.org – Online library of resources, documents, events and workshops related to settlement and immigration: Link
  • The Canadian Centre for Victims of Torture: Link
  • Toronto Refugee Resettlement Program: Link
  • Trauma-informed approach and trauma-specific interventions | Substance Abuse and Mental Health Services Administration (SAMHSA): Link
  • TRIEC (Toronto Regional Immigrant Employment Council) Link

EXPLORING THE ISSUES

  • Languages in Toronto – stats by the City of Toronto: Link
  • Linguistic Characteristics of Canadians – report by Statistics Canada: Link
  • A Primer on Accent Discrimination in the Canadian Context, Munro (2003): Link

PROMOTING EQUITY & INCLUSION

  • Learn about human rights and discrimination related to language: Link

CONNECTING TO RESOURCES

  • 211 Toronto Directory: http://www.211toronto.ca or Dial 211 to find services specific to deaf people and needs
  • Deaf Culture Centre (ASL, LSQ, English and French): Link
  • Endangered Language Alliance Toronto Link
  • In My Language – information about services in Ontario in multiple languages: Link

EXPLORING THE ISSUES

  • What is Neurodiversity? Link
  • Educating a neurodiverse world – TEDx Talk by Brian Kinghorn: Link
  • The Forgotten Story of Autism – TED Talk by Steve Silberman: Link
  • What are Autism Spectrum Disorders? York U Resources: Link

PROMOTING EQUITY & INCLUSION

  • Autism: See the Potential – Video: Link
  • Autism Awareness Month: Why not be inclusive, instead of ‘aware’? Link

CONNECTING TO RESOURCES

  • 211 Toronto Directory: http://www.211toronto.ca or Dial 211 to find services specific to deaf people and needs
  • Autism Ontario: Link
  • Developmental Services Toronto: Link
  • NeuroTribes – book and resources by Steve Silberman: Link

EXPLORING THE ISSUES

  • Demographics of Toronto: Link
  • Religion – stats and reports by Statistics Canada: Link
  • Antisemitism – definition: Link
  • Hinduism in Canada: Link
  • Islamophobia – definition: Link
  • Islamophobia in Canada: Link
  • Sikhism in Canada: Link

PROMOTING EQUTY & INCLUSION

  • Accommodate religious needs in the workplace: Link
  • Create a multifaith room in our agency: Link
  • Invite a speaker from Passages Canada: Link
  • Learn about world religions and their scriptures with a free online course from Harvard University: Link
  • Use “The Golden Rule” posters and resources to promote inter-faith inclusion: Link
  • An Employer’s Guide to Islamic Religious Practices Link

CONNECTING TO RESOURCES

  • 211 Toronto Directory: http://www.211toronto.ca or Dial 211 to find services specific to deaf people and needs
  • Canadian Associations of Muslims with Disabilities (CAM-D) Link
  • Faith and Culture Inclusion Network: Link
  • Scarboro Missions Interfaith Resources: Link

UNDERSTANDING THE ISSUES

  • Backgrounder on Gender Diversity: Link
  • Glossary of Terms from Rainbow Health Ontario: Link
  • Glossary of Terms from CAS Toronto Out and Proud Program: Link
  • Gender and Sexual Diversity Learning Module: Link
  • Health Care Use Among Gay, Lesbian and Bisexual Canadians (2008): Link
  • Myths and Stereotypes Debunked: Link
  • On My Plane – archive of LGBTQ stories: Link
  • To Our Allies – Everything you’ve ever wanted to know about Lesbian, Gay, Bisexual and Trans Issues (2007): Link
  • THE CO$T OF HOMOPHOBIA: Literature Review of the Economic Impact of Homophobia On Canada (2011): Link
  • The Cost of Homophobia: Literature Review on the Human Impact of Homophobia in Canada (2003): Link
  • What Are Social Determinants of Health for LGBTTTIQ+ People? Link

PROMOTING EQUITY & INCLUSION

  • Download free Positive Space posters: Link
  • Are You an Ally? Videos and resources by Mount Sinai: Link
  • Strategies to Make Your Workplace and Residential Setting Welcoming to LGBT People: Link
  • OCASI Positive Spaces toolkit and training for service providers: Link
  • 10 Tips for Working with Transgender Individuals: A Guide for Health Care Providers: Link
  • LGBT Health Matters: An Education and Training Resource for Health and Social Service Sectors (2006): Link
  • Policy Recommendations and Best Practices for Agencies Working Toward Trans Inclusion: Link
  • Diversity Our Strength: LGBT Tool Kit For Creating Lesbian, Gay, Bisexual and Transgender Culturally Competent Care at Toronto Long-Term Care Homes and Services: Link
  • Asking The Right Questions 2: Talking with Clients about Sexual Orientation and Gender Identity in Mental Health, Counselling and Addictions Settings (2007): Link
  • Out and Proud: Effectively Serving Gay, Lesbian, Bisexual, Transsexual, Transgender, Intersex and Gender-Nonconforming Children and Youth, CAS Toronto (2006): Link
  • Media Reference Guide for Discussing Trans and Gender-Diverse People: Link
  • The International Day of Pink: Link
  • International Day Against Homophobia, Transphobia and Biphobia: Link

CONNECTING TO RESOURCES

  • 211 Toronto Directory: http://www.211toronto.ca or Dial 211 to find services specific to deaf people and needs
  • Egale – organization fighting for “Equality for Gays And Lesbians Everywhere” and Trans rights: Link
  • LGBT Youtline – anonymous help and support line: Link
  • Out and Proud, CAS Toronto – library of resources: Link
  • Ontario Rainbow Alliance of the Deaf (ORAD): Link
  • PFLAG (Parents, families, friends & allies of Toronto’s LGBTQ* community): Link
  • Rainbow Health Ontario: Link
  • Sherbourne Health Centre – LGBTQ Health: Link
  • Supporting Your Youth: Link
  • The 519 Church Street Community Centre: Link

UNDERSTANDING THE ISSUES

  • Socioeconomic diversity in Toronto – map visualization tool: Link
  • Poverty in Toronto: Link
  • Ethno-Racial Groups in Toronto, 1971-2001: A Demographic and Socio-Economic Profile (2006): Link
  • Growing Gap, Growing Concerns: Canadian Attitudes Toward Income Inequality (2006): Link

PROMOTING EQUITY & INCLUSION

  • Ontario Coalition Against Poverty: Link
  • Upstream – resources and advocacy promoting social equity: Link

CONNECTING TO RESOURCES

  • 211 Toronto Directory: http://www.211toronto.ca or Dial 211 to find services specific to deaf people and needs
  • Income Security Advocacy Centre (ISAC): Link
  • Wellesley Institute: Link