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Understanding behaviour 2

Planning for change

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The second part of the behaviour workshop, understanding and changing behaviour

Understanding behaviour 1

Why does he do that

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A workshop on understanding behaviour

When is a Job Right for Me?

When you are planning to find a job you must have an employment goal. Your employment goal answers the question “What type of work do I want to do?” Some factors to keep in mind include:

  1. Can I do the job?
  2. Do I have the education or experience that this job requires?
  3. Will this job become boring after one year? five years? twenty years?
  4. How much money do I want to make? How much money will the job pay?
  5. Am I able to handle the stress of this type of job?
  6. Am I able or willing to travel to this job?
  7. Are there jobs available in this area of work?
  8. Am I willing to work for the companies or institutions that provide this employment opportunity?

Answer these questions honestly and you will have a good idea whether or not the job you want is right for you. Of course everybody works in order to make money. Although your happiness at work is also important, you must be making money in order to meet your responsibilities and in order to maintain a healthy lifestyle. Therefore, you will at times have to sacrifice finding the “perfect” job so that you are able to make money.

What is After High School Graduation?

When your son or daughter starts high school is a good time to start looking. Your son or daughter’s school will help in this process. Agencies and the Guidance department of your son/daughter’s school can also be contacted for assistance with this.

A student with an intellectual disability can remain in school until age 21. If you chose that option, it means that your child will be spending 7 years in high school. The Transition Plan will help you prepare for life after high school.

In the TCDSB, they have designated a staff person, Penny McCormick, from their Career Access Dept. who can assist with after high school transition planning. Ask to have her attend one of your meetings.

The TDSB also has a Career Advisory Committee for Students with Special Needs that hosts “Career Carousel’s” and other interesting presentations. Ask for information about at you child’s school.

It is often suggested that you and your child think about what they want to do after graduating and then work backwards to help you decide what you need to do to get there. Taking note of what your child’s gifts and strengths are and where their talents and interests lay will be help with planning.

Some students want to continue their education after graduating and one program you may want to look at is Humber College’s CICE Program, “Community Integration Through Cooperative Education”. Seneca and George Brown Colleges also offer college vocational programs. You will need to check the admission criteria as it has been reported that the student must be at a grade 5 literacy level.

There are also a number of day programs running in the city. The information for these can be accessed from the article Community Participation Supports – Community Directories – Toronto

  • Developmental Services Ontario – Toronto Region [DSO-TR] – a list of MCCSS funded agencies providing Community Participation Supports.
  • Fee for service programs in Toronto.
  • 211 Toronto – your connection to information about community, social, health and related government services.

Competitive Employment is another option for some individuals. ODSP Employment Supports provide vocational assessments as well as support.

Some individuals choose to include some time spent doing volunteer work and/or being involved in some sort of recreational activity as part of their week’s schedule. Some have even chosen to start their own businesses!

The possibilities are endless and should be as individual as your child is. It is never too early to start planning and to build a network of support around your child and yourself that will help your family throughout your child’s life.

One last suggestion would be to become a member of a local organization that serves individuals with intellectual disabilities. It is one of the best ways to be kept abreast of all the information that is available as well as activities/workshops that you and/or your child may be interested in participating in. If you’re able to get involved, it also provides you with one way of connecting with other parents, from whom I believe you learn the most from and helps to develop a united voice.

Frequently Asked Question:

Parents often wonder when exactly their child graduates and wonder if it has to do with which month they turn 21. I just had it explained to me, and here it is:

A student graduates in June of the calendar year he/she turns 21 – Eg. If someone is born Jan. 1, 1985, they graduate in June 2006. If someone is born Dec. 31, 1985, they also graduate in June, 2006. The month of birth does not matter, only the year of birth. The rationale for this is that when the call goes out for JK registration, it is for children who were born in a specific year – Eg. 2001. In September of the first school year, some children will be 3 years old, some will be 4 years old – but in the 2004 calendar year, by Dec.31 all will be 4 years old. When these students graduate in June of the year they turn 21, some will be 20 and others will be 21 – BUT they will all have had the exact same number of years in school.

Good luck. Your efforts will pay off!

What does Employment Mean to You?

An Employment Supports Questionnaire

True or False:

  1. Community Living Toronto’s Employment Supports department is associated with ODSP.
  2. I am allowed to look for work on my own while I am with Employment Supports/Job Placement Services.
  3. ODSP Employment Supports guarantees I get a paid job.
  4. My Job Coach will allow me to work independently and will not go to work with me every day.
  5. The best person to guarantee your success at work is you.
  6. If I don’t want paid employment, Job Placement Services will set me up with permanent unpaid training opportunities.
  7. If I am having trouble at work, Job Placement Services will help me out.
  8. Job Placement Services won’t find me part-time employment.
  9. I might lose some or all of my ODSP Income Support benefits if I work.

    Answers

  1. TRUE – Community Living Toronto is one of several ODSP Employment Supports service providers.
  2. TRUE – You are more than welcome to find a job on your own. If you do find an employer who is interested in hiring or interviewing you, we can assist you and, if necessary, will meet with the employer in order to explain our services further.
  3. FALSE – Getting hired depends on your commitment, skills, attitude, and many other factors. Job Placement Services can provide you with a job opportunity, but it is up to you to get yourself hired.
  4. TRUE – Community Living Toronto’s Job Placement Services will assist you in your job search and can provide initial support during training. Ultimately you will be expected to work independently. We are always just a phone call away to help you deal with difficult situations.
  5. TRUE – While employment situations do not always work out, it is always up to you to impress the employer with a positive attitude, strong work ethics and the willingness to learn the job. If nothing else, leaving a good impression on one employer makes for a great reference.
  6. FALSE – ODSP Employment Supports is set up ONLY for paid (minimum wage or higher) job placements. Job Placement Services provides employment supports for individuals with intellectual disabilities as outlined under the policy directives of the ODSP Employment Supports.
  7. TRUE – Job Placement Services will provide you with support as needed. It is important to keep in mind that ODSP Employment Supports is not geared towards individuals requiring long-term one-on-one support. Your Job Coach will only be on the job-site as needed.
  8. FALSE – Job Placement Services is connected with employers who need all types of employees – part-time, full-time, and even seasonal.
  9. TRUE – Although having a job typically means you will have more money in your household budget, your ODSP Income Supports benefits may be affected by the amount of money you earn. Speak to your ODSP caseworker if this is a concern.

For more information on ODSP Employment Supports, go to:

http://www.mcss.gov.on.ca/en/mcss/programs/social/odsp/employment_support/index.aspx or call us at (416) 750-0666

Using Visuals

photo of child using a visual sequence

We as adults all rely on visual helpers every day. We use calendars, day timers, street signs, grocery lists, maps, and so on. Using visual cues in our environment allows us to plan, organize, and most of all be independent. Visuals are equally important to children because they are just beginning to learn how things work in the world.

Why do visual supports make it easier for children to understand and communicate?

  • Words “disappear” right after we say them, visuals hold time and space.
  • Visuals direct attention to them and hold attention.
  • Visuals allow more time to process the information.
  • Visuals assist in remembering.
  • Using the same words every time a visual is shown, teaches your child those words.

Anything we see that helps us with communication by giving us information with our eyes is a visual support. The type of visual that works best with each individual child depends on what is meaningful to the child. The most widely recommended visuals are those that are used to provide children with information.

For example, labels placed around the home or classroom help to inform your child where to find and where to put materials. Rules provide your child with clear expectations. Other types of visuals that give information in a logical, structured and sequential form consist of schedules, mini-schedules, and “first/then” boards. Activity choice boards allow your child to make selections during their play.

The previously named visuals can be presented in several formats, depending on your child’s level of understanding. Ranging from most concrete to most abstract, possible visuals are:

  • Objects – this would be considered the first level of visual representations and would include the actual objects (e.g., for some children, seeing a sandwich in their parent’s/teacher’s hand tells them “it’s time for lunch.”)
  • Colour photographs – this would consist of coloured photographs of the concrete objects (e.g., for some children being shown a photograph of a bus means “we’re going to daycare” OR “we’re going home”)
  • Black and white photographs – this level would consist of the same photographs but in black and white
  • Colour line drawings – these are picture symbols that are often used with children who are able to understand at this level of abstraction
  • Black and white line drawings – these are also picture symbols and serve the same purpose as coloured lined drawings
  • Miniature objects – these are smaller versions of the objects

Larger pictures should be used with children who are just learning to associate the picture with the object. Smaller pictures can be used when children are familiar with the pictures and what they represent. You can help your child to move to a more abstract format by associating the pictures. For example, a photograph of a bus can have a small picture symbol of a bus pasted on the bottom corner to demonstrate to the child that they both mean the same thing.

photo of a real bus picture with a small Boardmaker pic on the bottom right corner

If there are two or more pictures in a series, most speech-language pathologists recommend that they be arranged vertically (top to bottom) for children who are just learning to follow a sequence, and horizontally (from left to right) for children who demonstrate any pre-reading skills.

Tip: remember to place visuals at your child’s eye level.

Here is a closer look at some visuals that you can use:

Labels in the Home and Classroom

    • provide information about where to find items
    • demonstrate where items need to be put away
    • allow for more independence in accessing materials
    • promote your child’s understanding of visuals representing objects

How to Use Labels in the Home or Classroom

photo of toy box with boardmaker label on it

  • using one format of visuals, label different rooms (e.g., bedroom) or areas (e.g., cubby)
  • place the picture at your child’s eye level
  • always have the name of the area printed with the picture
  • label toys and toy shelves with pictures of the items on them
  • toy cupboards – individual bins can be labeled as well as the place on the shelf where the bin belongs

Rules

  • provide a clear, consistent description of expectations
  • when posted in an accessible place, they can be referred to whenever necessary, such as when your child does not seem to understand what is expected

How to Use Rules

  • decide on the main rules by discussing them with your child, children and others
  • use positive wording to state how your child should behave (e.g., “Walk” rather than “Don’t run”)
  • post in a visible area at your child’s eye level
  • refer your child to the posted rules when he is not behaving accordingly

Schedules

  • help alleviate your child’s anxiety
  • improve your child’s understanding and cooperation
  • provide your child with information about:
    • what regular activities are happening that day
    • what is the sequence of events to come
    • what new activities will occur
    • what is not happening
    • when it is time to stop one activity and start another

photo of schedule with boardmaker pics of breakfast, school, home, swimming, dinner, bedtime

Which Visuals to Use

  • use a maximum of six or seven visuals in the sequence
  • identify times of the day which are noticeably different from each other (e.g., when location changes or when activities change)
  • choose symbols that are general enough that they cover the range of possibilities for the activity (e.g., “lunch time” rather than a specific food)
  • label pictures with the exact words that you and others will use to refer to the activity

Where to Put a Schedule

  • mount in a visible place where the schedule can be referred to easily (e.g., at their classroom desk, in your child’s bedroom)
  • keep it accessible for your child to refer to on his own

How to Use a Schedule

  • choose a specific time(s) of the day where you can go over the pictures on the schedule with your child and name the pictures in order
  • remove each picture once the activity is completed (e.g., snack time is finished)
  • show the picture of the upcoming activity especially if your child does not wish to change activities (e.g., tidy up, then go outside)
  • show changes in the regular routine by changing the pictures and describing the change (e.g., no daycare, today stay home)

Mini-Schedules

  • supplement the daily schedule
  • direct choices or sequence of activities
  • are often more detailed than schedules and therefore can teach specific skills

How to Use a Mini-Schedule

Wash Hands Routine

  • provide mini-schedules within the area of your home where additional information is needed (e.g., a “wash hands” mini-schedule above the sink, a “washroom” mini-schedule near the toilet)
  • provide pictures for the main steps required to complete the task (e.g., turn on water, get soap, wash hands, turn off water, dry hands)
  • introduce the mini-schedule to your child during the activity which it describes the specific steps
  • point to each picture and say the words associated with step in the sequence as it is being carried out
  • use consistent language, stressing the main words (e.g., get soap)

First/Then Boards

  • teach logical sequences of events (e.g., “First tidy up, then go outside”)
  • visually clarify step-by-step instructions
  • assist with skill-building by motivating your child to engage in a less-preferred activity knowing that a preferred activity will follow

How to Use First/Then Boards

image of First/Then board

  • the “first” picture is always an activity that you want your child to engage in such as a transition or skill-building activity
  • the “then” picture reinforces the “first” activity by being an activity or object your child enjoys
  • show the first/then board to your child and name the activities while pointing to the pictures
  • assist your child in carrying out the sequence

Choice Boards

  • provide information about what options are available
  • may be used to broaden your child’s play interests
  • prompt your child to make a request or choice
  • clarify spoken language

How to Use Activity Choice Boards:

  • if using the choice board to expand your child’s play interests place some pictures of activities that he does not usually choose
  • if you are trying to encourage your child to make a choice independently, place pictures of activities or toys that he already likes and a picture of a non-preferred activity — to ensure that he is making a choice
  • start by placing 2 pictures of possible activities your child may choose from on a board and gradually add more pictures
  • your child may indicate his choice by vocalizing, verbalizing, or gesturing
  • give your child the indicated choice (e.g., activity, object, food) immediately to reinforce having made a choice

In the Classroom:

There are two different types of activity choice boards:

  1. Classwide – usually consists of a board with activity pockets where each child places his name card in the pocket of the activity in which he would like to engage. There are several variations of this type. The board may have enough velcro spots for the corresponding number of children who can play at each classroom area. Or, each child may have a name pocket where the activity card is placed. Some teachers have each child choose their first activity at the end of circle time using this method. Other teachers require the child to move their name card as they change activities throughout the day.
  2. Individual – a few possible activities are presented on a board. The choices may be presented to broaden your child’s play repertoire (and therefore consist of some activities not usually chosen) or to encourage her to indicate a selection (and therefore depict activities that she already likes). If your child is just learning to make a choice, a non-preferred activity should also be represented to ensure that she is making a choice. Your child may indicate her choice by vocalizing, verbalizing, or gesturing. She should receive the indicated choice immediately to reinforce having made a choice.

Circle Time Song Boards

photo of child using a song choice board with teacher

  • provide the opportunity to make a choice independently
  • help keep attention
  • provide consistent, repetitive language
  • expand your child’s ability to understand and use language

How to Use Song Choice Boards

  • find props or pictures that correspond to a few of your child’s favourite songs
  • make a board onto which the props and/or pictures can be mounted using tape or velcro
  • name the songs represented on the board and ask your child, “Do you want ‘Twinkle, Twinkle, Little Star’ or ‘Eensy Weensy Spider’?”
  • if your child is nonverbal, she can indicate her song choice through eye gaze, pointing, or gesturing
  • if your child uses verbal language, she can indicate a song choice by naming the item
  • remove and hold up the prop or picture for your child to see while singing
  • turn over or put away the prop or picture when the song is finished

Try using some of these visual supports in your home or classroom to help your child understand better and to communicate with others.

References:

Hogdon, L. (1995). Visual Strategies for Improving Communication. Quirk Roberts Publishing.

Taking Care of Yourself

Parents tell us that taking care of their own well being is very important. They do this by taking time for themselves, and pursuing their own interests. This would include getting out of the house on a regular basis and setting aside time to spend with others.

Taking care of yourself is extremely important. It is important to seek help and support when you need it. This will prevent more serious problems down the road. There is a strong link between institutionalization and caregiver burn out. It’s not selfish to take care of yourself; it is in the best interest of those you care about.

There are some things that may help you take care of yourself:

  • Using respite services
  • Receiving help from others and sharing some of the care and support for your son or daughter with them.
  • Joining a parent or family support group
  • Taking time to enjoy a favorite hobby or taking up a new one
  • Taking a course on a subject that you would like to learn more about
  • Having a power of attorney for personal care and for property
  • Taking advantage of the services and supports available
  • Accessing all the financial supports for which you are eligible
  • Seeking out support for yourself if you are dealing with the loss of friends or a spouse or some other significant people in your life
  • Seeking out support for yourself if you are caring for a spouse who is ill
  • Considering housing options that might make your life less difficult. The right place to live can make all the difference. This may mean moving from a house into a condo that is easier to manage, for example. Or it may mean moving to seniors building or to an apartment that is subsidized and therefore affordable.

Originally published in: “Facing The Future A Resource Package For Senior Parents.” By Anne Clements, and Developed by Community Living Toronto, in September 1999, as part of the “The Time Is Now” Project.

How to Support Someone at Work

employees working at a cafe

Starting a new job or volunteer role is a big step for anyone. For people with intellectual disabilities, having the right support in place from the beginning can make all the difference. Support might be needed in the early stages to help build confidence, learn routines, and navigate the workplace. The ultimate goal? Greater independence and inclusion.

What Does a Job Coach or Support Staff Do?

A job coach (also known as support staff) works alongside a person with a disability to support them in the workplace. Their role is to help the person learn how to do their job, understand workplace expectations, and build natural relationships with coworkers.

This support can include:

  • Helping the person learn tasks by breaking them down step-by-step
  • Supporting time management and routines (e.g., start/end of shifts, breaks)
  • Encouraging communication with coworkers and supervisors
  • Ensuring the person knows how to ask for help when needed
  • Supporting travel to and from work if required
  • Promoting safety and self-advocacy at work
  • The job coach’s support is tailored to the individual’s needs, strengths, and goals.

When Does Support Start to Fade?

Good job coaching isn’t meant to last forever. In fact, part of the coach’s role is to “work themselves out of a job.” As the person grows more confident and capable, the coach gradually steps back, giving space for independence and growth.

This “fading” process:

  • Builds self-confidence and self-reliance
  • Encourages natural workplace relationships
  • Reduces reliance on paid support

There’s no set timeline for fading support—it depends on the person, the job, and the environment. The key is to observe when the person starts mastering tasks and interacting comfortably with others.

How to Step Back (Without Stepping Away)

It can be tempting to step in too quickly, especially when you want to be helpful. But too much support can hold someone back. Learning comes through doing—even if that includes mistakes along the way.

Here are some ways support staff (and family members) can step back to promote independence:

  • Use verbal prompts instead of physical ones
  • Allow space for problem-solving before offering help
  • Let the person interact with others without stepping in
  • Encourage them to ask coworkers for help instead of always relying on you
  • Teach phrases like, “Thanks, I’d like to try it myself”
  • Celebrate effort and independence—even when things aren’t perfect

Remember: stepping back allows the person to step forward.

Natural Supports: The Key to Long-Term Success

A natural support is someone already working or volunteering at the same site—like a coworker, supervisor, or regular volunteer—who becomes part of the person’s everyday support system. These relationships are important because:

  • They reduce dependence on job coaches
  • They promote belonging and team inclusion
  • They help the person feel more like “just another employee”

Job coaches can play an important role in helping to build and strengthen these connections early on.

What’s the Role of a Family Member?

Family members often play a vital role in preparing someone for work—but it’s usually best if a job coach provides direct support in the workplace.

Here’s why:

  • It helps the person feel more independent and confident
  • Boundaries are easier to maintain between work life and family life
  • It reduces stress on family relationships
  • Professionals are trained in job coaching, advocacy, and workplace communication

Families can still offer huge value by:

  • Encouraging and celebrating success
  • Helping the person reflect on their workday
  • Supporting with routines and preparation at home
  • Staying connected with employment support teams when needed

There’s no one-size-fits-all way to support someone at work. Some people will need support for a short time; others may benefit from longer-term coaching or check-ins. What’s important is that support leads to increased confidence, connection, and independence over time.

Whether you’re a family member, job coach, or employer, your role is not to lead—it’s to walk beside the person as they build their path in the workplace.

Success Stories

Photo of Jenny in the office

As planning begins for the future it is always nice to hear about other people’s stories and the success that they have achieved after planning began for them. Here are two examples:

Jenny

The first story is about a young woman named Jenny. Jenny is a bright and vibrant young woman who was enrolled in private school as a teenager. After completing school Jenny had the goal of entering the workforce as a competitively paid employee. However, Jenny and her family experienced barriers in past work placements and after some disappointment decided to turn to Community Living Toronto for assistance.

The first step in realizing Jenny’s dream was to arrange a planning meeting surrounding her career goals. This was the first planning meeting that Jenny was a part of but soon the ideas were flowing. Jenny was not shy about voicing her goals. By the end of the planning meeting, all in attendance were now aware that Jenny wanted to work in the hustle and bustle of the financial district just like her father. Without much delay Jenny’s family were able to network within their own circles and open up an opportunity at CIBC Mellon in downtown Toronto. Through Community Living Toronto, Jenny received a job coach to assist her with her new job and the employer received support by the agency regarding any concerns that they may have.

The opportunity at CIBC Mellon has proven to be successful due to not only the commitment that Jenny has made to her job, but also the involvement of her family in developing such a wonderful community partner and the guidance of Community Living Toronto.

Kheng

Kheng is a smart and warm young man who immigrated to Canada from Cambodia. Kheng and his family faced many hurdles due to language barriers and the family’s limited experience with the developmental sector. Unfortunately, as high school was coming to an end there was not much of a planning process provided to him through the school system. Planning came in the form of putting Kheng on several wait lists for a day program. Due to this Kheng was left sitting at home for the next two years. At the same time Youth 2 Work, a program found at Community Living Toronto had received additional funding and was able to provide Kheng support.

Once affiliated with Community Living Toronto, the first step for Kheng was to reenter his community and introduce him to other individuals who were working and volunteering in their own communities. Kheng did not believe this was possible for him but with time and the encouragement of his new support workers, Kheng began to believe that he too could live a productive and balanced life. Soon Kheng was enrolled in a program to develop his literacy skills five days a week and began working at a cooperatively run coffee shop two days a week.

Although it took two years to introduce Kheng to what a planning meeting is Kheng did not hesitate to begin to start thinking about what his planning meeting would be like and started inviting support staff that he was connected with. During the meeting Kheng was excited to see what kinds of possibilities would be generated for his future. It was at this time that he decided that he would like to work in an office environment in the future.

Photo of Kheng on the lake

Both stories show different sides of what planning can mean to a person. In Jenny’s case, the planning process came before anything else and it proved to be a good way to be introduced to Jenny and what her goals and dreams were. However, in Kheng’s case the planning process was secondary and came much later. This was because Kheng’s needs required that things move much slower to begin with in order for him to first and foremost be comfortable in his community and out of his house.

This illustrates that planning like anything else is unique to the person. The person will identify when they are ready and what they would like to achieve from planning. Once planning does begin however, all that are involved can expect a much clearer picture of what the future will hold.