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How to Apply for a Social Insurance Card (SIN)

Why do I need a Social Insurance Card?

  • When you’re ready to enter the workforce you will need to apply for a Social Insurance Card.
  • No employer will hire you if you do not have a Social Insurance card.

How to apply for your Social Insurance Card for the first time?

  • You can apply in person or by mail
  • If you have access to a computer and the internet you can download the application form from: www.hrdc.gc.ca or you can pick up your application from your local Service Canada Centre
  • It is recommended that you apply in person at your local Service Canada Centre

What documents do I need?

ALL DOCUMENTS MUST BE THE ORIGINAL
You need a primary document from one of the following that describes your status in Canada:

Canadian citizen born in Canada:

  • Certificate of Birth or Birth Certificate (issued in Canada)

Canadian citizen born outside Canada:

  • Certificate of Canadian Citizenship (issued by Citizenship and Immigration Canada)

Status Indian Born in Canada:

  • Certificate of Birth or Birth Certificate

Status Indian born outside Canada:

  • Certificate of Birth or Birth Certificate and a Certificate of Indian Status

Permanent Resident:

  • Permanent Resident Card (issued by Citizenship and Immigration)
  • Confirmation of Permanent Residence and Visa counterfoil in foreign passport (issued by Citizenship and
    Immigration)
  • Confirmation of Permanent Residence and Visa countfoil on United Nations High Commissioner for Refugees
    Travel Document (issued by Citizenship and Immigration)
  • Confirmation of Permanent Residence and Visa countfoil on Single Journey Document for Resettlement in
    Canada (issued by Citizenship and Immigration)
  • Confirmation of permanent Residence and visa counterfoil on Red Cross Travel Document (issued by
    Citizenship and Immigration)
  • Record of Landing (issued by Citizenship and Immigration)

For Children under the age of 12 the parent or legal guardian must also provide proof of identity

You may also have to provide a supporting document if your name appears different from your primary
document.

The following supporting documents may be submitted:

  • Marriage certificate or marriage registration
  • Divorce Decree
  • Legal change of name document
  • Adoption papers
  • Request to amend immigration record of landing or confirmation of permanent residence

ALL DOCUMENTS MUST BE THE ORIGINAL

How much do I have to pay for a Social Insurance Card?

  • If you’re applying for the first time your Social Insurance Card there is no charge
  • If you have lost your Social Insurance Card and you need to replace it you must pay $10.00

Where do I mail my application to?

Service Canada
Social Insurance Registration Office
PO Box 7000
Bathurst NB E2A 4T1

Where is my local Service Canada Centre?

Local office Information:
City Hall – Service Canada Centre
100 Queen Street West
Toronto, Ontario
M5H2N2

Cecil Street Community Centre Scheduled Outreach Site
58 Cecil Street
Toronto, Ontario
M5T1N6

Metro Hall Scheduled Outreach Site
55 John Street (King Street Entrance)
Toronto, Ontario
M5V3C6

College Street – Service Canada Centre
559 College Street
Toronto, Ontario
M6G1A9

Gerrard Square – Service Canada Centre
1000 Gerrard Street East
Toronto, Ontario
M4M3G6

Centre – Service Canada Centre
25 St Clair Avenue East
Toronto, Ontario
M4T3A4

Flemingdon Park (Flemingdon Recreation Centre) Scheduled Outreach Site
29 St Dennis Drive
Toronto, Ontario
M3C3J3

Rogers Road Scheduled Outreach Site
605 Rogers Road
Toronto, Ontario
M6M1B9

Lawrence Square – Service Canada Centre
700 Lawrence Avenue West
North York, Ontario
M6A3B4

Etobicoke South Social Services Scheduled Outreach Site
779 The Queensway
Toronto, Ontario
M8Z1N4

Helping Someone to Make Transitions

For someone with an intellectual disability, any kind of transition or change can be extremely stressful. People with intellectual disabilities can feel vulnerable when faced with a new situation because it will take them out of the familiar. The familiar represents a successful safe haven of sorts to most of us. When we are faced with a significant (or, for some of us) a slight change, we begin to prepare ourselves in a variety of ways.

This article will outline a number of strategies that can be used to assist any individual with making a transition. These strategies are divided into three main sections:

  1. preparation
  2. making the transition
  3. follow-through

When any type of change is anticipated we prepare ourselves in a variety of ways. For a job interview in an unknown location: we can rehearse possible responses to questions with a friend; we can look on a city map to find the location; we can decide ahead what clothes to wear, etc. Each of these preparatory steps help us to be more organized and, hopefully, more confident when we actually have our job interview.

Preparing an individual with an intellectual disability for change will certainly be a smoother process if preparatory steps are followed. The use of a variety of cues and aids generally assists in making transitions, whether large or small.

Consider the cues that might be used for a young adult about to leave home for an assisted living arrangement. Visual cues can include things like: brochures with photographs of the interior; polaroid photos taken by the individual and her family on a visit; calendars and schedules outlining daily or weekly routines; picture symbols to help organize clothing and possessions; name tags on fellow residents’ photos. Auditory cues can include the rehearsal of peoples’ names; practicing at home with an alarm clock to wake up independently; practicing with an egg timer to get dressed independently. The individual can also prepare with family by packing their own belongings; physically taking the transit route to get to the new residence; and taking part in some social activities at the residence prior to moving in. All of these cues are, in some way, assisting the individual to prepare, to be more comfortable when the moving day finally does come.

Essentially, preparing for change is the taking of any steps which will make the transition go as smoothly and successfully as possible.

We have discussed a rather large and potentially stressful change in a person’s life. However, many of these same types of cues may be used with a small transition. Some individuals may be so disrupted and upset by even a small change in their environment that they will need some kind of preparation. An individual who is comfortable with a predictable daily routine may need preparation to change a part of that routine.

For example, a child in a nursery program may need to move from one activity to another. Each time a new move or transition occurs, a number of cues can be used to help. The child may be given verbal warning paired with a visual cue that he will be moving to a new activity. Other children could be partnered with him to give another cue-when they move, he sees this and moves too. A portable schedule can be given to the child, using picture symbols to show what comes next. All of these ways of preparing an individual may help the transition to be successful.

During the actual transition, it is useful to repeat the various cues, including visual, auditory and physical. Now the cues are given in an immediate way, with the intent that the transition will happen. For the child moving from one activity to another at Nursery School, the instruction can be given, paired with physical guidance to help the individual complete the action. For the adult moving to a group home, the actual day will involve the carrying of favourite articles to a vehicle and physically getting into a vehicle to travel to the apartment. Again, the repetition of various cues will help the person to be more independent, comfortable and successful.

The final stage in making transitions involves the assessment of how the transition was made. Was the individual successful? Could some things be changed in preparation so that the transition goes more smoothly? Did the individual appear to respond better to some Cues than others? By asking these and other related questions, subsequent transitions can be made smoother for the individual. When the individual and others around him/her are asked how things went, a better picture will emerge on how to modify transitions in the future. This step is important because, ultimately, changes in routines and activities should become easier to deal with.

The ease with which we handle new and different situations is directly related to how many times we encounter new and different situations. The more we are successful with changes in our environment, the more relaxed we can be when faced with something completely new. We learn to generalize from one situation to another. Generalization occurs when we mentally assess a new situation and compare it to similar past experiences. We see the aspects that are the same, and we see those that are different. We use all of our past experiences to successfully manage this one.

When assisting an individual with an intellectual disability to make successful transitions, we need to build in opportunities for generalization to occur. Frequently, this will mean more practicing of skills across a number of different situations, and with a variety of people. Cues may be altered slightly, instructions may be changed, timing may be different. All of these should be planned based upon the observations made when the individual first made their transition.

Let’s review the three stages in making a successful transition. First, we must carefully prepare the individual for change by using as many cues as possible to let them know change is imminent. Second, we must use those cues again when actually making the transition. The more cues that facilitate independence with the transition, fostering self reliance, the better. Third, a review of what happened is critical to ensure that future transitions will be successful. It is especially important to look at the need for generalization at this stage, building up the experiences in a positive way, sot that change does not seem as difficult.

The First Job and Beyond

photo of girl working in video shop

Gaining work experience is a great way for someone to explore occupations that might interest them in the future. (Working is also a great way for someone to figure out what they DO NOT want to do!)

For people just beginning to think about life after school, after school or weekend jobs are the most likely place they will start. They might be limited in their choices by the opportunities available, but remember, even if a job does not sound like exactly what a person wants to do, it might be useful in learning some skills that will give them more qualifications in the future.

Resume:

To begin, a person should have a resume to give to employers. A school guidance counsellor should be able to help them with this. If the person is not in school, there are many community resources that can help. Start by checking on the internet or at your local library for advice.

In every resume it is important to include all their work experience. They may not have had a “regular job” before but things like grass cutting, snow shoveling, dog walking and errands for neighbours will demonstrate that they can work independently and are motivated! Don’t forget to include the skills gained through extra-curricular activities. That talent and an employer’s need just might overlap!

Remember to always update their resume when their contact information changes, as well as each time they start (or finish) a new job.

Consider qualifications they could get to increase their chances such as baby sitting certificates, first aid training, or swimming medallions. They will want to include any awards or proof of their skills on their resume.

The Job Search

When looking for a job, there are several places that will have postings. Checking the classified section of a local newspaper for listings (or even contacting the paper about obtaining a paper route) could help someone on the way to obtaining a job. Checking bulletin boards at local recreation centres, supermarkets and libraries could lead to cleaning, baby sitting, lawn care, or other employment opportunities close to home.

Government employment centres will have job postings too. In Canada, HRSDC even offers access to their job bank online. (See: https://www.jobbank.gc.ca/home. The internet offers a lot of other opportunities to find work. Consider checking websites of government departments such as Parks and Recreation or a local municipality website. Both the Government of Canada and Ontario websites have a job opportunities section and even have a “youth jobs” category. Take a look for websites of local businesses as well as Chambers of Commerce. They might post opportunities, usually listed under categories such as “job opportunities” or “human resources”.

If a person is enjoying their current volunteer or co-op placement, check with the people who set up the placement to learn about opportunities there. Sometimes employers are more than happy to begin paying people for their work. Employers do expect to get a return for their money, and working comes with the expectation of independence on the job, as well as the higher level of responsibilities common to all paid employees that might not be expected in co-op and volunteer placements.

Sometimes finding a new employment opportunity is as simple as taking a walk. Look for “Position Available”, “Help Wanted” or “Now Hiring” signs, posted at local businesses. If a person is interested in working for a specific company, they can often pick up an application at the Customer Service desk (take two if you can, just in case you make a mistake!). Even if the company does not have a position at the moment, many stores keep applications on file for a while.

Finally, never be afraid to network. Ask everyone you know (friends, family members, teachers, support staff, co-workers) about what they do for a living, and if there are opportunities available in their workplace. Sometimes jobs aren’t obvious, but every work place has needs to be filled. Let people know that you are looking to develop an employment opportunity and ask them to keep you in mind the next time they go to work.

As you can see, job opportunities are readily available however it is also important to remember that a person’s first job is likely not where they will spend the rest of their lives. The experiences and skills they learn will carry over into future job opportunities. Being flexible early on may lead to the ideal job down the road, so keep an open mind when trying to obtain employment.

Exploring Funding Sources

boy holding a cheque

Where do you find individual funding sources to assist someone who wants to access work, volunteer and recreational opportunities; yet additional support is needed?

Funding sources may mean money to pay for personal supports, skills training or assistive devices so the person is able to choose those opportunities. Typically, such sources come from local or provincial funding. It is beneficial to contact your provincial Ministry of Children, Community and Social Services or local developmental service agencies in your area to explore what’s available.

Potential provincial funding sources in Ontario include:

Income Supports

Through the Ontario Disability Support Program, the Ministry of Children, Community and Social Services provides financial assistance and other benefits to eligible people with disabilities and their families. This can include “Income Supports” for accommodation and basic living expenses as well as prescription drugs and basic dental care.

www.mcss.gov.on.ca/en/mcss/programs/social/odsp/income_support/apply_income.aspx

Employment Supports

Through the Ontario Disability Support Program, the Ministry of Children, Community and Social Services also provides goods and services to eligible people with disabilities to help overcome barriers to employment.

“Employment Supports” are designed to help people with disabilities alleviate some of the challenges they face in finding or keeping a job.

www.mcss.gov.on.ca/en/mcss/programs/social/odsp/employment_support/what.aspx

Special Services At Home (SSAH)

The Special Services at Home program provides funding directly to families so they can purchase services to provide personal development and relief support to children with a developmental disability and children with a physical disability. With this funding, families can purchase supports and services which they could not normally provide themselves and are not available elsewhere in the community.

This program is funded and administered by the Ministry of Children, Community and Social Services.

www.children.gov.on.ca/htdocs/English/topics/specialneeds/specialservices/index.aspx

Passport Initiative (Passport funding)

The Ontario government created the Passport initiative to provide opportunities for individuals who have a developmental disability and who have left school to find more ways to participate in their communities. Through Passport, participants can receive funding for activities that encourage their personal development and help them achieve their potential.

www.mcss.gov.on.ca/en/mcss/programs/developmental/servicesupport/passport.aspx
Update: Revised Passport Guidelines (September 2021)

Assistive Devices Program (ADP)

The objective of the Assistive Devices Program (ADP) is to provide consumer-centered support and funding to Ontario residents who have longterm physical disabilities and to provide access to personalized assistive devices appropriate for the individual’s basic needs.

www.health.gov.on.ca/english/public/program/adp/adp_mn.html

Respite Services (respiteservices.com)

respiteservices.com consists of agencies funded by the Ministry of Children, Community and Social Services and the Ministry of Children, Community and Social Services. They are collaborating to develop a more dynamic respite network for both children and adults in Toronto. As well, participants include delegates from the Ministry of Children, Community and Social Services, the Toronto District School Board, Toronto Parks and Recreation, and the Children’s Aid Societies. Other organizations providing respite services for families in Toronto are invited to join.

www.respiteservices.com

To find alternative funding sources in your area, search through your local sports clubs, faith or cultural groups, recreational facilities, charitable organizations or community agencies. For example:

Local Rotary clubs fund programs which benefit children and youth in the areas of health, education, child abuse and neglect, social development and life enrichment. It also funds community programs for the homeless, disabled and seniors and contributes, from time to time, to international Rotary projects which assist children and youth.

www.rotary.org

Check the Yellow Pages for Charitable Organizations for your local area.

www.yellowpages.ca

Check the Canadian Association for Community Living (CACL) for your local support agency.

CACL is a Canada-wide association of family members and others working for the benefit of persons of all ages who have an intellectual disability.

www.cacl.ca/

Creating Employment and Training Opportunities in Your Community

photo of girl working in an animal shelter

The term ‘community’ refers to the people and places that surround you. As you may already know, some people with intellectual disabilities find themselves requiring assistance getting involved in new things, be it through parents, family members, or support workers. Whatever your role, for providers of support it can be challenging to connect with new people.

There is no right or wrong way to approach employers and other community members. Every situation is different. Here are some general tips that might help you in your quest to network within your community.

  1. Always give a specific date for a meeting. If the person you are speaking with seems interested, make sure you establish a set time and date to begin, and stick to this agreement.
  2. Always ensure whomever you meet with that you will not take up much time. 15 minutes should be enough.
  3. In many ways this is a sales call. Don’t be unprepared! Go in with a list of reasons how THEY will benefit. If you are only representing one person, give specific examples of the person’s strengths as they relate to the community setting.
  4. Be yourself.
  5. Always leave with a good first impression. If the people you approach are not interested, be ready to move on and don’t take it personally.
  6. When possible, meeting in person works best.
  7. You are not alone, but be ready for a lot of disappointment. It might take 20 or 30 (or more!) calls before you find someone who is supportive of your ideas. Remember that YOU are doing the people you connect with a favour by connecting with them, even if they don’t see this right away.
  8. For work placements, don’t be afraid to negotiate for actual pay (minimum wage or higher). If the person is working for a business, there is no reason they shouldn’t be paid for their efforts. While training placements are a great way for people to learn new skills, the unpaid training period should be as short as possible, and the employer should always know that the goal of the placement is to eventually hire the individual. After all, it is illegal to have unpaid workers in a private company.
  9. Try to organize an open house. Have people in your community come to your home or office for lunch, and give them a chance to meet the person they could be working with.
  10. Don’t expect anything from the people you connect with. Go in ready to simply explain your situation, with no pressure, and hope that they are willing to do more than listen.
  11. Be confident and direct, but not pushy. Sometimes people have a change of heart later on. This will be less likely to happen if you create a bad first impression.

When deciding on what places you want to approach, keep in mind that the people who already surround you are the best people to begin speaking to. Check with family members, co-workers, teachers, other families, or friends to see what might be available. Networking is a key aspect to creating opportunities within the community. Even if the people you know are unable to help you, perhaps they know somebody else who can assist.

Choosing a Child Care Program

photo of playground

Choosing a program for your child is a very personal choice for each family. The best program is one that matches your child’s personality, likes and dislikes, health, interests, and behaviour. It is also important to think about finding child care that respects your family’s culture and beliefs. With so many child care options to choose from, look for a program that meets your family’s needs and schedule, provides a safe and fun environment for your child, and also helps her learn, grow and build relationships with others.

Decisions about child care are important. Let’s take a look at some of the following child care options:

  1. Nursery Programs
    Nursery programs are offered on a part-time basis for children usually three to four years old. Programs tend to operate in the morning and follow a ten or eleven month schedule each year. They may be closed for one, or two months during the summer. The programs may be offered for 2-5 days per week for a 2 ½ to 3 hour program. The parent is not expected to remain with the child. The program will provide a range of activities such as arts and crafts, sensory, free play, gross motor and group games such as music circles.

    Nursery programs offer other benefits including:

    • a focus on education
    • the social skills of young children
    • a preparation for elementary school or kindergarten
  2. Child Care Centres (Daycare)
    Child care centres (daycare) offer balanced programs of activities for infants (0 to 18 months), toddlers (18 months to 2.5 years), pre-school (2.5 to 5 years), and school-age (6 to 10 years) children. Children learn and grow while making friends with other children of the same age.

    Child care centres provide a program for a full day, usually offering at least 9 hours of care. Child care centres are open all year; some may close for a set two week period during the summer for vacation. Fees are based on in which age group your child belongs. Infant spaces are the most costly. Many child care centres offer before and after school care as well.

    Centre-based care offers other advantages:

    • the staff includes professionals with training in early childhood education
    • the activities are designed for children at different stages of development
    • the setting is designed for children
    • the toys and playground equipment are age-appropriate and are chosen with the safety and enjoyment of children in mind
  3. Home Child Care
    Home child care is provided in a family-like setting for infants, toddlers, pre-school, and school-age children. Children from the same family can be cared for together, often in their own neighbourhood, and close to school and friends. Hours of care can be flexible and may be adapted to suit the needs of individual families. Keep in mind that some home child care providers are licensed and some are not. Let’s take a look at some of the benefits of licensed home child care.

    Licensed home child care agencies are inspected at least once a year by the Ontario Ministry of Children, Community and Social Services. Agencies will recruit individual caregivers who use their homes to care for up to five children. These caregivers, usually called providers, are supervised by home visitors employed by the agency.

    Home visitors with training in child development and family studies ensure that providers follow the agencies’ approved policies and procedures and meet the requirements of the Day Nurseries Act.

    Home child care provided through licensed agencies has many advantages:

    • providers have access to learning opportunities and other supports through their association with home child care agencies
    • home visitors help providers to plan activities for children at different stages of development
    • home visitors provide advice about nutritious meal planning and routines
    • home visitors check the home environment to make sure that it is free from dangerous objects and materials
    • agencies often lend providers child-size furniture and may supply toys and equipment that have been chosen with the safety and enjoyment of children in mind

    Child care services offered by an independent caregiver are sometimes referred to as non-licensed home child care. This is another option for child care, but keep in mind that it is not regulated. All aspects of the services offered by independent caregivers such as hours of operation, fees, policies, and philosophy, are determined by the caregiver, or are negotiated or discussed individually with the parents. Non-licensed child care may be provided by relatives, friends, neighbours, or nannies.

  4. Specialized Child Care Programs
    There are a variety of specialized child care programs which provide full day, half day or nursery programs. Some specialized programs are segregated (available for only children with special needs) and others are integrated where children of all abilities are included.

    These programs have many benefits including:

    • some programs offer specialized services, such as physiotherapy, occupational therapy, and speech and language therapy
    • staff with specialized training to work with children with special needs
    • smaller group settings

How are child care programs regulated?

When thinking about child care options, keep in mind that in Ontario, all child care centres must be licensed by the Ministry of Children, Community and Social Services, under provincial legislation called the Day Nurseries Act.

The Act sets out very specific rules, regulations and minimum standards under which centres must operate in order to get and maintain a license. Most of the regulations of the Act are designed to ensure the health and safety for children. In addition, some regulations relate to helping children develop and learn.

The following is a list of how the Act outlines the ration or number of employees required to care for a certain number of children. These rules apply to all centre based care.

  • Infants (0 to 18 months): 1 employee for every 3 infants (1:3)
  • Toddlers (18 months to 2.5 years): 1 employee for every 5 toddlers
  • Pre-school (2.5 to 5 years): 1 employee for every 8 preschoolers
  • School-age (6 to 10 years): 1 employee for every 15 school age children

Home child care is also regulated under the Day Nurseries Act. Agencies that provide home child care services also have specific policies that home providers follow.

Assessing Your Family Needs

Part of choosing the best child care option for your child is to start by assessing your family needs.

Consider some of the following:

  • For how long do I need child care? (e.g., morning or afternoons only, full-day, before and after school)
  • When do I need the child care? (e.g., immediately, in a few months)
  • Where do I want the child care to be located? (e.g., near home, work, school)
  • How will I get my child to child care? (e.g., walking, bus ride, car)
  • For what type of care am I looking? (e.g., nursery program, child care centre, home child care, specialized program)
  • Will I require subsidy or financial assistance to pay for the fees?

Once you know your family’s needs, you can begin to explore the child care resources in your area. Information about child care centres, nursery programs, or agencies that have home child care providers in your community is available from:

  • the yellow pages of the telephone directory under Child Care or Day Care
  • newspaper ads, bulletin boards
  • local offices of the Ministry of Children, Community and Social Services
  • community information centres, child care resource centres, libraries, churches
  • the human resources department at work
  • friends, neighbours, relatives, co-workers

Making the First Contact

A telephone call will likely be your first contact with the child care centres, agencies or nursery programs on your list. When you call, ask to speak to the director or supervisor since you may be arranging for care with that person. If the director or supervisor is not available, ask about a convenient time to call again.

Before telephoning child care centres or nursery programs, it is a good idea to make a list of questions. If you use the same list for each call you can compare the answers from each option and eliminate child care centres that clearly do not meet your family’s needs.

Your questions may include:

  • What are your hours?
  • What are the ages of children for which you provide care?
  • How many children are in a group?
  • How many staff members care for each group?
  • What training does the staff have?
  • Are parents encouraged to drop in?
  • What is the cost? Are there any additional charges? Is there a charge when children are sick or away on holiday?
  • Is there an application fee?
  • Is fee subsidy available?
  • Do you operate all year or have any set closure times?
  • Do you have a waiting list?
  • What is your policy or guidelines for including children with special needs?
  • Do you have supports or resources for children with special needs?

If you like the way the director or supervisor answers your questions, ask for an appointment to visit the centre. Since it is important to be able to compare two or more centres, continue to call the other centres on your list. Ask the same questions and make appointments to visit.

If you are interested in home child care, find an agency that provides this service and ask to speak with or meet the director and/or home visitor who will be supervising the home child care provider. It is a good idea to make a list of questions. If you use the same list for each, call so you can compare the answers from each option and eliminate agencies that clearly do not meet your family’s needs.

Your questions may include:

  • How are home providers selected?
  • Can I visit the provider’s home? Can I visit more than one provider?
  • Are there training opportunities the agency offers to the providers?
  • How often do home visitors see the providers?
  • How does the agency communicate with parents and how do providers give parents information about their children?
  • What is the cost? Are there any additional charges? Is there a charge when children are sick or away on holiday? Is there an application fee?
  • Is fee subsidy available?
  • Do you operate all year or have any set closure times?
  • Do you have a waiting list?
  • What is your policy or guidelines for including children with special needs?
  • Do you have supports or resources for children with special needs?

Visiting the Program

When visiting child care centres, nursery programs, or home providers, it is important to think about the way you were welcomed and how your questions were answered. Spend time talking with the staff who will be working with your child and be sure to observe the program for long enough to get a clear impression. Make notes during the interview and/or use the checklist found at the end of this document – one for visiting child care centres and nursery programs, and another for visiting home child care providers.

As a parent you want to make sure that your child receives the best possible care with lots of love and understanding. After your visits, compare your notes and think about the agency, the home(s), child care centres, or nursery programs you have seen in relation to your family’s child care needs.

Child Care Centre/Nursery Program Visit Checklist

Take this checklist with you when visiting child care centres or nursery programs, and consider the following elements of quality child care. During and/or following your visit to the program, review each section. With a checkmark, indicate if what you observed during your visit is appropriate for your child and family.

Child’s Communication Binder

photo of communication binder

A communication binder can mean different things. In this guide, you as a parent, teacher or early childhood professional, will learn how to create a simple yet powerful tool that your child can use to communicate with other children and people in their life.

A communication binder has pictures arranged in a variety of categories. When choosing pictures, consider your child’s needs and what she is not able to clearly communicate through speech or gestures. Routines and rules can be added for different settings.

Why use a Communication Binder?

Children with special needs sometimes find it hard to be understood when they are in a busy classroom, or meeting someone for the first time. Reasons for this may include:

  • unclear speech
  • limited vocabulary
  • difficulty making eye contact
  • forgetting what to say or do when feeling overwhelmed

A child who uses a communication binder is more able to express herself in a way that other children and adults will understand. This may decrease the likelihood that she will resort to crying, hitting, kicking, or having tantrums in an attempt to get her needs met.

A communication binder can also encourage a child to play with and talk to other children without needing an adult to “speak” on her behalf. For example, a child can use her communication binder to show a friend what game she would like to play at recess. Some children have sections on hobbies, such as collecting stickers or baseball cards. Finally, a communication binder can promote sharing and conversation about what a child has done at home, child care, or school each day.

If your child has a speech-language pathologist or support person from an agency, he may provide suggestions about what to include in the communication binder and how to encourage your child to use it.

What to include in a Communication Binder

We have provided a sample communication binder to get you started. The communication binder is based on a series of labeled picture symbols that are easily understood by children and adults.

Below is a brief description of each possible section and ideas about what to include:

Basic Needs

Placing pictures of basic needs at the front of the binder will make it easier for your child to communicate in a hurry. This section usually includes pictures of requests such as “eat”, “drink”, “washroom”, “more”, and other specific needs for which your child requires help communicating clearly.

In My Classroom

Pictures in this section include classroom activities and routines. Since the binder is a support to your child’s expressive communication, the pictures should include activities that she may request, as well as transitions for which she may need help. When your child starts school or child care, her teacher may want to add more pictures.

Let’s Play

Your child can use these pictures when she is playing with others, or participating in group activities. These pictures can assist your child with some social skills, such as asking to play, or knowing whose turn it is. Game and activity choices can also be included to allow your child to point out with what she wants to play.

Show and Tell

You may want to add a photograph or picture to the binder every week for your child to share with friends and family. This encourages conversation about something new, or of special interest, to your child and can help her develop social connections.

What I Did at Child Care or School

This is a conversation page that can be photocopied and completed by your child each day. It can help your child remember what she has done throughout the day so that she can ”talk” about it at home. The conversation page can be laminated and marked with a dry-erase pen.

What I Did at Home

This is a conversation page that can be photocopied and completed by you and your child each evening. It can encourage her to share experiences with teachers and classmates. This page can also be laminated and marked with a dry-erase pen.

How to Make a Communication Binder

You will need:

  • a computer and printer
  • a thin three-ring binder
  • 10 three-hole clear page protectors
  • 5 three-hole page dividers
  • markers and pencil crayons
  • stickers and stick-on labels
  • glue or tape

Steps:

  1. Print the pages for the communication binder found at the end of this document.
  2. Decorate the cover with your child. You may want to glue her picture on the cover.
  3. Place each page inside a page protector and add to the binder.
  4. Put page dividers between sections.

Your child’s communication binder is ready to use.

Personalizing Your Child’s Communication Binder

Communication binders are designed to grow with the person using them. The key to increasing your child’s communication skills at home and in the community is to be flexible and creative.

If the picture symbols in our communication binder do not suit your child’s needs, feel free to create your own using computer clip art, your own drawings, photographs, pictures from magazines, or by visiting the Visuals Engine. Just make sure that the pictures are clear and easy for your child to see. Print or type a label in lower case letters above each picture you add to the binder. It will be easier for your child to learn what each picture represents when everyone uses the same words to describe it.

If you find that a binder is too large for your child to handle or carry around try placing pictures in a mini photo album, or glue them into a paper notebook.

If your child consistently uses words or gestures to express certain needs and wants, the pictures representing them can be removed from the binder. Pictures representing words or gestures that are new to your child can be added instead.

Teaching Your Child How to Use a Communication Binder

Children who are comfortable using the Picture Exchange Communication System (PECS) or visual schedules will probably find it easy to use a communication binder. When introducing the communication binder to your child, it is best to review the pictures in each section with her at the time that they will be used. This way you can make sure that she understands the meaning of each picture. Here are some tips on introducing your child to a communication binder:

Read a Book Together

This will help your child learn that pictures and words can be used to represent
people, objects, or actions. It also provides her with opportunities to practice
page turning and pointing skills. Help your child point to different pictures or objects in the book (e.g., ”Barbara, show me dog”, or, “Barbara, where’s the cat?”). Provide your child with gentle hand-over-hand assistance if needed.

Include the Communication Binder in Daily Routines

When going through daily routines open the communication binder and point to the related picture(s). Start by guiding your child’s hand to a picture and labeling it. For example, “It’s snack time.”

Include the Communication Binder in Daily Conversations

If you are having difficulty understanding your child when she is trying to tell you something, point to the binder and say, “Show me”, or, “Use your pictures”. When friends or family visit, you can encourage your child to show them the pictures that she has put in the “Show-and-Tell” section.

Make the Binder Useful to Your Child

Remember to include pictures of important, desired objects and activities. Reinforce your child’s use of the binder by providing the items requested whenever possible.

Your child is ready to use a communication binder independently when she:

  1. knows what the pictures in the binder mean.
  2. is able to open the binder and turn its pages.
  3. understands when she needs to use the binder.
  4. can get someone’s attention and show them the binder.

Basic Needs 1

Basic Needs 2

In My Classroom

Let's Play 1

Let's Play 2

Show and Tell Blank

What I Did at School 1

What I Did at School 2

What I Did at School 3

What I Did at Daycare 1

What I Did at Daycare 2

What I Did at Daycare 3

What I Did at Home 1

What I Did at Home Blank

Chaining and Shaping Behaviour – Mastering and Motivating the Child to Learn the Steps

What do the terms mean?

Any skill can be thought of as a chain of small steps. These small steps are identified by completing a Task Analysis. Each step, or link in the chain, serves as a cue to do the next step. By building one step onto another learned step in the sequence, a strong chain can be created. This is called CHAINING. There are two kinds of chaining, forwards and backwards, and you’ll learn more about these later.

Here’s an example: Simithy doesn’t like to wait for you to serve the other children and then spoon-feed her. She often cries and throws her bowl. You decide that it would be helpful to teach her to use a spoon to feed herself. A task analysis is completed and five steps in the spoon-feeding chain are identified.

  1. pick up the spoon
  2. put spoon into the food in the bowl
  3. Scoop food onto the spoon
  4. lift spoonful of food from the bowl
  5. put the food into the mouth.

As Simithy begins to learn the steps, each one prompts the next one. When she has the spoon in her hand it helps her to know that the next step is to put it in the bowl. The spoon in the bowl prompts her to scoop the food. The food on the spoon prompts her to lift the food, and holding a spoonful of food prompts her to put it in her mouth. Of course the big pay off is the spoonful of her favourite food.

The actual steps in the task are taught through SHAPING. This is where the child is rewarded for approximating or getting close to the steps that we want to see in the end. Like playing “Hot and Cold”, you reward any movement that takes the child closer to the prize—doing the step correctly. If the prize is under the couch and the player is moving toward the couch, every time the player takes a step toward the couch, you are yelling “hotter” (reinforcing the behaviour). If the player moves away from the couch, you would say “colder” (not reinforcing). In shaping a skill, the child is rewarded when part of the skill is done well. Initially, if Simithy touches the spoon you might reward her with praise. Gradually, that will not be good enough to receive praise, and praise will only be given when the step of picking up the spoon is done a little bit better. The rule for giving reinforcement, changes as you expect more independence and greater accuracy.

As mentioned earlier, there are two kinds of chaining – forwards and backwards. The difference between the two is the point at which you begin teaching the steps in the chain. With forwards chaining, you would start by teaching Simithy to pick up the spoon. With backwards chaining, you would begin by teaching her to put the food in her mouth. Both are perfectly good approaches in this case.

How do you decide whether to use forwards or backwards chaining?

It is best to teach the sequence of steps from the beginning to the end (forwards chaining) when:

  • The child understands the final end product. (e.g., Simithy understands that she will end up with a spoonful of food in her mouth.)
  • The child is somewhat motivated to learn the new skill (e.g., She really wants the food, and now!)
  • The child displays little resistance to following instruction and can tolerate possibly being prompted through several steps of the task analysis.

In some cases, it is best to use backwards chaining (e.g., teach the child the last step first, then the second last step, etc.) You might choose to use this when:

  • The child does not understand the final end product (e.g., a mouthful of food) and needs to be quickly taken to the end result.
  • Motivation to learn the new skill is initially low and the child needs to very quickly receive an effective reward for cooperation and completion of the step. This will help to draw an association with the end product. Over time, as the child is required to complete more steps, she learns to tolerate delays in being rewarded.
  • The child shows resistance to instruction, prompting, etc. and needs the instruction sessions to be very short, initially, so that she can experience a quick reward for her efforts. This will reduce future resistance, as the child understands that rewards are coming soon.

What does it look like when you teach, using chaining and shaping?

Simithy is motivated to learn this new skill, understands what a spoonful of food in her mouth feels like, and is cooperative while being instructed. Forward chaining might work well in this case.

You will want to teach either the:

  • Whole Task – Prompting and rewarding Simithy throughout most or all five steps in the task analysis, or
  • Partial Task – Prompting and rewarding only a single step until it is mastered and doing the rest yourself. You will start by modeling and prompting Simithy to pick up the spoon and then complete the final four steps yourself . Using the shaping technique, you will reinforce increasingly-closer approximations until she is able to pick up the spoon independently. Once she can do this on her own without reward, you’ll move on and have her put the spoon in the bowl. Only reward her for approximating this new step in the chain. Over time, she will have to do more and more steps to get rewarded. Finally, the reward (praise, etc.) is only given when the whole new skill is completed as independently as Simithy’s abilities allow.

Gradually reduce the amount of assistance needed in each step until it is learned. As each small step is mastered, stop rewarding it and only reward the new steps that still need some work. Over time, the amount of assistance needed on each step will be reduced. Eventually the reward will come only when the whole skill has been completed independently.

Tips to Ensure Success

Minimize frustration, mistakes, and the need for correction:

  • Don’t go through the steps too quickly or the child will start to make a lot of mistakes and might get frustrated.
  • Gradually reduce the amount of prompting and assistance needed to master the step. Always use the LEAST amount of assistance needed so the child does not become dependent on your prompts.

Maximize acceptance of instruction, motivation, and accuracy in performing the steps:

  • Give instruction clearly, and simply using visual supports where necessary.
  • Model the steps.
  • Find the right rewards for the child.
  • Gradually reduce and delay the rewards given for completing the steps.
  • Provide some encouragement when learning the newest steps. Remember the biggest reward occurs at the end, once the child has demonstrated the learned steps independently.

A Quick Note on Generalization

Children need to know that a new skill can be applied in many places, with many people, and under many conditions. For some children, learning to feed themselves at the child care centre does not necessarily mean that they are going to demonstrate this skill at home (with spoons other than those used during instruction, or with anyone other than the care provider who taught them).

To promote the use of new skills in as many ways as possible, a few tips include:

  • Use similar but different items to teach the same skills (e.g., several different types of spoons and bowls).
  • Have other caregivers teach the same skills BUT be certain that there is communication as to what strategies are being used to teach the skill, and what steps have been mastered, and what steps are being taught.
  • Teach the skill in several different locations around the childcare centre and at home.
  • Teach the skill during different times of the day, where appropriate.

With a little practice, you will find that chaining and shaping are quite easy and useful techniques for teaching all children new skills.

Calming Strategies to Use with Children

photo of angry girl

Learning to regulate our emotional responses, especially during times of stress, can be difficult. Most children have some natural ways of self-regulating, but may also need to learn appropriate ways to respond when experiencing anxiety. Calming strategies can help a child to work through strong emotions. When calming strategies are practiced regularly throughout the day, the possibility for use at times of anxiety is increased.

Tips on setting up a calming routine

When setting up a calming routine in your home or program, here are the first things you need to consider:

  • Take an inventory of the calming strategies your child is already using and select the ones you want to reinforce. Start with strategies that are familiar to your child and are appropriate for their developmental level. This may help build on their existing resources and increase the likelihood of success. Later, once your child is familiar with practicing the strategies, you can introduce new ones.
  • Choose the best times for your children to practice these activities. Calming strategies are best introduced during the least stressful times.
  • Try to make the activities fun by including props and visuals, such as pillows, squeeze balls, and pictures. For example, Robin is waiting for a turn with his favourite toy truck. He is starting to pace back and forth. His caregiver brings the “stress ball” that is kept in the book/quiet area. Robin takes the ball back to the quiet area and looks at his relaxation book, which shows him how to use the stress ball. His caregiver calls him to play with the truck when his friend is finished and praises him for his efforts.

Calming Activities

When choosing a calming activity, keep in mind your child’s developmental level. For example, a child will need to have good language skills and be able to express themselves in order to use “problem solving and brainstorming.” Here are some examples:

Breathing Exercises:

Breathing exercises can help to remind your child to stop and count out deep breaths at a time of upset. You can also use visuals as a non-verbal reminder, posting them in a quiet area of the room or where the exercise is most likely to be practiced.

  • Blowing Out Birthday Candles – Have your child hold up one hand; their fingers are the “candles”. Count out the five “candles” together. Then blow out each “candle” with a long breath. Curl your finger down slowly while you are blowing.
  • Blowing up Balloons – Pretend to pull a balloon out of your pocket and encourage your child to do the same. Cup your hands together and hold them in front of your mouth. Take a deep breath and as you exhale slowly expand your hands as if inflating a balloon. When you are finished take a deep breath and slowly close your hands back together as you exhale to “deflate the balloon”. Repeat this five times.

Physical Activities:

The following physical activities use the body to bring a sense of calm that can be instantly felt. Tensing and relaxing our muscles is a great way to relieve tension and stress.

  • Sticky Hands – Pretend to have “sticky” hands and then press them together. Now push hard for 20 seconds. You can count it out with your child. Now tell your child to slowly allow their hands to come apart and see if they can feel the stickiness. Repeat this sequence two or three times.
  • Stretching – Have your child do simple stretches such as touching their toes and reaching up to the sky on their tip toes. Have your child lie on their backs and make letters with their bodies. Try “X” (spread out their legs and arms) and “T”, (put their legs together while keeping their arms stretched out). Be creative and add your own! Remember to move slowly from stretch to stretch.
  • Tense and Relax – Have your child form their hands into fists and bring their shoulders to their ears. Count to five with them and then relax. Repeat five times. Try using props such as “squeeze balls” to help exaggerate the motion.
  • Yoga
    There are many books and websites with yoga positions for children. Using visuals and showing by example will help your child get into the various positions. Here are a few examples:

    • The Leaf – Sit with spine straight, soles of feet together, hands on ankles. Gently round spine and then return to sitting straight. Repeat several times.
    • The Flower – Sit with spine straight, soles of feet together, hands on ankles. Gently bounce knees toward floor 10 to 20 times.
    • The Starfish – Lie on back, arms and legs comfortably stretched. Raise one arm at a time toward ceiling and lower. Next, lift one leg at a time toward ceiling. Later, try lifting one arm and the opposite leg at the same time.

Sensory Play:

Sensory play has a calming effect by allowing your child to focus on one sense (often touch) and “block out” others. Make sure to have sensory materials such as play dough, sand, or water available at all times. Other ideas include:

  • Feeling Box – Put together a variety of different materials to touch, such as felt, leather, smooth stone, feather, fur, etc.
  • Listening Centre – Have available calming music with headphones or quiet instruments such as a rain stick.
  • Visual Centre – Provide a dimly-lit area or box and have glow-in-the-dark stickers and toys that light up.

Imaginative or Creative Thinking:

Imaginative or creative thinking can help your child to better understand stressful situations and to practice solutions.

  • Personal Stories – Personal stories describe a social situation and show how to cope with it successfully. They are effective teaching tools because they can be personalized to a particular child or group. For tips on creating personal stories, follow the link “Creating Personal Stories” in the For More Information box below.
  • Story Books – Story books that highlight social situations can be used to promote conversation, understanding of emotions and empathy. It’s a great way for your child to identify with characters in stressful situations and to understand how the story character copes. Stories can be chosen or adapted to fit the needs or developmental level of your child or group.
  • Role Play – Role playing gives children an opportunity to explore a situation, concept or social skill through play and to find different ways to handle stressful situations. The experience can be enhanced by using puppets, dress-up, and toys.
  • Problem Solving/Brain Storming – Talking about problems or concerns in a group of peers can provide opportunities for your child to express ideas ask questions and arrive at possible solutions in a safe environment. The process generally begins by posing a question, problem or topic. The children are then encouraged to contribute to the free flow of ideas. The ideas can then be written down or drawn in a picture. It’s a great way for your child to learn from and to build positive relationships with their peers. The caregiver’s role is to establish a warm and supportive environment for this process and to emphasize the importance of listening.

Positive Self Talk:

Positive self-talk may help to increase your child’s self esteem and, therefore, the ability to deal with anxiety. The following are examples of activities designed for the classroom to help promote positive self talk. These activities can also be adapted for home. You can also follow the link below to the “Kids Have Stress Too!” website in the For More Information box to get more ideas.

  • “I Can” Flower – Start by handing out paper flower petals to each child. In the center of the circle put the core of the flower with the words “I Can” on it. Have each child say something they can do, write it on their petal and then have them add it to the flower. The game is easily adapted for a wide variety of children by having them select from a few photos or by giving a few examples or choices. To expand this game, try using different themes, such as “I can” to help at home, “I can” with my friends.
  • “I Can” Project – Give each child a personal can or box and help identify a goal they would like to achieve. More difficult skills can be broken down into smaller, more easily achievable steps. As a child demonstrates the steps, help acknowledge their achievement by writing it down on a small piece of paper. The child then puts the paper into their can. Start with a skill that is developmentally appropriate and achievable. For example, a child is working on snipping with scissors. At each step of learning the task write down the success, such as “I can cut on the line,” and help them put it into their can. When a child says “I can’t do it” you can use this method to help guide them through the problem.

Tips for Infants and Young Toddlers

For infants and young toddlers, having a soothing and responsive caregiver as well as a calming environment increases the young child’s ability to handle stress and begin to self-regulate emotions. The following may help calm a young child:

  • Motion – Rocking, walking, dancing or using swings can help a child to breathe more regularly.
  • Music – Calm, quiet music, either sung or using a tape or CD can help soothe a child.
  • Changing position – The way that you hold or carry can help calm a very young child. Try changing positions and to see how a child will respond.
  • Reduce Stimulation – Try dimming the lights and reducing the amount of noise in the room.

Benefit and Work Information

According to the World Health Organization, health is a state of complete physical, mental and social well being, and not merely the absence of disease or infirmity. The definition of disability varies greatly, but it is generally agreed that about 16 per cent of the Ontario population have some form of disability. This represents almost 2 million individuals, many of whom are ready, willing and able to work. The number of people with disabilities is slowly rising as the population ages.

Many people find that they are no longer able to function competitively in their past workplace due to their disability, and look to be retrained to preserve their dignity and to make a contribution to the economy. Other people with disabilities are hopeful of finding a niche in today’s improved economy. It is difficult to be objective when considering an individual’s potential to work. Often, diseases are cyclical. Medical doctors may not be in the best position to evaluate the labour market. Employability assessment is not a pure science. Every job searcher soon discovers that finding employment is a combination of preparation, motivation and good luck.

If you are looking for work while collecting income support as a disabled person, it is best to contact the people who provide your support and see what services or opportunities are offered. The policy of government disability programs is to provide services as a “last resort”, meaning you must provide evidence that you are ineligible for programs through your last employer, Worker’s Compensation or through a private insurance company.

All vocational services require that you have an updated medical from your doctor endorsing your decision to explore vocational options, and explaining that you have the ability to undertake competitive work. There are few options for people who can not work competitively. Options for them can be found under the Developmental Services Act.

The Ontario Disability Support Program offers several benefits under their Employment Supports Services:

  • help with developing an employment plan
  • employment preparation support and training
  • technical aids ranging from mobility devices and reading aids to adapted computers and the training to use them
  • Interpreter, reader, note taker, and intervener services
  • travel, route, and orientation training
  • job placement support
  • job coaching and help with job searches
  • on-the-job training
  • transportation assistance while training for a job

Employment Action Plan

You will receive an application package which includes an application form, information about the program, and a Verification of Disability Form.

Complete and mail the application with the Disability Verification Form (if not on ODSP income support) to the Employment Supports Office. You will receive acknowledgement of your application within five days. You will then be contacted to determine initial eligibility. An Employment Plan may be drafted with the help of outside agencies, which identifies the employment goal, barriers to employment and steps required to achieve a competitive employment goal.

An action plan, outlining steps to employment and required disability-related supports, must be documented in a prescribed format. The Toronto ODSP office will refer you to suitable vendors who can help with this plan. Time frames and estimated cost, along with expected outcomes must be fully detailed. Options for training or utilizing community agencies including estimates of costs must accompany the plan. Requested goods and services over $500.00 must be submitted with at least two written quotes. The Interactive Training Inventory [ITI] is invaluable in researching training and costs. It is essential that you understand the plan, feel comfortable about your ability to follow through with the actions and are confident that the plan can lead to competitive employment.

The Verification Form is for individuals applying who are not receiving ODSP Income Support and must be completed by a professional person who knows your disability.

Under the Supports to Employment Program (STEP) Program, you are entitled to retain much of your earnings when starting employment. You may also be eligible for drug benefits, depending upon your budget. In addition, an employment start-up allowance can be issued when you begin employment or a job search.

ODSP Employment Supports will assist eligible participants in their program to access job trials, job coaching and some employment accommodation as approved. They may provide job specific training and worksite modifications (including technical aids and interpreters / interveners). Training courses which are OSAP eligible cannot be funded. (You should contact the Special Needs Office at a College or University or an OSAP Office for funding assistance). Often a combination of individualized services are used to help someone adjust to the world of work.

For an application form for ODSP Employment Supports:

Call: 416-750-0666 or email: jobplacement@cltoronto.ca